Takoradi Mall Property Management Software
A property management software for staff at Takoradi Mall Limited.
A property management software for staff at Takoradi Mall Limited.
A property management software for staff at Takoradi Mall Limited.
Client
Takoradi Mall Limited
Role
Visual Design UI & UX Design
Industries
Real Estate Retail Shopping
Date
April 2023
Takoradi Mall is a large shopping mall in Takoradi, Ghana. The management team needed a software solution to help them manage their properties within the mall. I was tasked with desinging a system suited specifically for their needs. The aim was to develop a user-friendly property management software for Takoradi Mall. The software will streamline tasks such as lease management, maintenance scheduling, tenant communication, rent collection, and reporting, to enhance efficiency, reduce errors, and improve the overall experience for the mall's management team, tenants, and visitors.
Takoradi Mall is a large shopping mall in Takoradi, Ghana. The management team needed a software solution to help them manage their properties within the mall. I was tasked with desinging a system suited specifically for their needs. The aim was to develop a user-friendly property management software for Takoradi Mall. The software will streamline tasks such as lease management, maintenance scheduling, tenant communication, rent collection, and reporting, to enhance efficiency, reduce errors, and improve the overall experience for the mall's management team, tenants, and visitors.
Takoradi Mall is a large shopping mall in Takoradi, Ghana. The management team needed a software solution to help them manage their properties within the mall. I was tasked with desinging a system suited specifically for their needs. The aim was to develop a user-friendly property management software for Takoradi Mall. The software will streamline tasks such as lease management, maintenance scheduling, tenant communication, rent collection, and reporting, to enhance efficiency, reduce errors, and improve the overall experience for the mall's management team, tenants, and visitors.
The problem The current manual property management system at Takoradi Mall is causing challenges and inefficiencies. Tasks like lease management, maintenance scheduling, rent collection, and reporting are carried out manually, making them time-consuming and error-prone. The lack of automation hampers productivity and effectiveness for the management team. To address these issues, a modern and user-friendly property management software is needed to automate and streamline processes, enhancing efficiency, accuracy, and overall user experience for all stakeholders involved in managing Takoradi Mall.
The problem The current manual property management system at Takoradi Mall is causing challenges and inefficiencies. Tasks like lease management, maintenance scheduling, rent collection, and reporting are carried out manually, making them time-consuming and error-prone. The lack of automation hampers productivity and effectiveness for the management team. To address these issues, a modern and user-friendly property management software is needed to automate and streamline processes, enhancing efficiency, accuracy, and overall user experience for all stakeholders involved in managing Takoradi Mall.
The problem The current manual property management system at Takoradi Mall is causing challenges and inefficiencies. Tasks like lease management, maintenance scheduling, rent collection, and reporting are carried out manually, making them time-consuming and error-prone. The lack of automation hampers productivity and effectiveness for the management team. To address these issues, a modern and user-friendly property management software is needed to automate and streamline processes, enhancing efficiency, accuracy, and overall user experience for all stakeholders involved in managing Takoradi Mall.
Project Goals The goal is to design a sofware that would; 1. Automate and streamline property management tasks. 2. Increase efficiency by reducing manual processes, minimizing errors, and saving time for the management team. 3. Improve data accuracy and accessibility through a centralized and automated system for tracking and managing property-related information. 4. Enhance overall productivity by eliminating redundant tasks, improving workflow processes, and facilitating better collaboration between different departments. 5. Align the software's design and interface with the mall's branding and style to create a cohesive and visually appealing user experience.
Project Goals The goal is to design a sofware that would; 1. Automate and streamline property management tasks. 2. Increase efficiency by reducing manual processes, minimizing errors, and saving time for the management team. 3. Improve data accuracy and accessibility through a centralized and automated system for tracking and managing property-related information. 4. Enhance overall productivity by eliminating redundant tasks, improving workflow processes, and facilitating better collaboration between different departments. 5. Align the software's design and interface with the mall's branding and style to create a cohesive and visually appealing user experience.
Project Goals The goal is to design a sofware that would; 1. Automate and streamline property management tasks. 2. Increase efficiency by reducing manual processes, minimizing errors, and saving time for the management team. 3. Improve data accuracy and accessibility through a centralized and automated system for tracking and managing property-related information. 4. Enhance overall productivity by eliminating redundant tasks, improving workflow processes, and facilitating better collaboration between different departments. 5. Align the software's design and interface with the mall's branding and style to create a cohesive and visually appealing user experience.
User Research
User Research
User Research
Research Summary During the user research phase, we conducted interviews and surveys with key stakeholders involved in the property management processes at Takoradi Mall, including the management team, tenants, and visitors. The research aimed to gain insights into their pain points, needs, and expectations regarding the current property management system.
Research Summary During the user research phase, we conducted interviews and surveys with key stakeholders involved in the property management processes at Takoradi Mall, including the management team, tenants, and visitors. The research aimed to gain insights into their pain points, needs, and expectations regarding the current property management system.
Research Summary During the user research phase, we conducted interviews and surveys with key stakeholders involved in the property management processes at Takoradi Mall, including the management team, tenants, and visitors. The research aimed to gain insights into their pain points, needs, and expectations regarding the current property management system.
Pain Points 1. The reliance on manual processes leads to time-consuming and error-prone workflows. 2. Without a centralized system, tracking and managing property-related information becomes challenging, resulting in difficulties in accessing accurate and up-to-date data. 3. The current system lacks robust reporting capabilities, making it challenging for the management team to generate accurate and comprehensive reports on key performance indicators (KPIs) and make informed decisions. 4. The manual processes and lack of automation in the current system hinder the productivity of the management team, leading to inefficiencies, redundant tasks, and delays in completing essential property management tasks 5. Manual rent collection processes increase the risk of errors, such as missed payments or incorrect record-keeping, causing inconvenience for both the management team and tenants.
Pain Points 1. The reliance on manual processes leads to time-consuming and error-prone workflows. 2. Without a centralized system, tracking and managing property-related information becomes challenging, resulting in difficulties in accessing accurate and up-to-date data. 3. The current system lacks robust reporting capabilities, making it challenging for the management team to generate accurate and comprehensive reports on key performance indicators (KPIs) and make informed decisions. 4. The manual processes and lack of automation in the current system hinder the productivity of the management team, leading to inefficiencies, redundant tasks, and delays in completing essential property management tasks 5. Manual rent collection processes increase the risk of errors, such as missed payments or incorrect record-keeping, causing inconvenience for both the management team and tenants.
Pain Points 1. The reliance on manual processes leads to time-consuming and error-prone workflows. 2. Without a centralized system, tracking and managing property-related information becomes challenging, resulting in difficulties in accessing accurate and up-to-date data. 3. The current system lacks robust reporting capabilities, making it challenging for the management team to generate accurate and comprehensive reports on key performance indicators (KPIs) and make informed decisions. 4. The manual processes and lack of automation in the current system hinder the productivity of the management team, leading to inefficiencies, redundant tasks, and delays in completing essential property management tasks 5. Manual rent collection processes increase the risk of errors, such as missed payments or incorrect record-keeping, causing inconvenience for both the management team and tenants.
User Personas
User Personas
User Personas
Empathy Map I used empathy maps to further capture the users' feelings, thoughts, behaviors, etc, to develop a much better understanding of their need and pain points, and how they could be addressed.
Empathy Map I used empathy maps to further capture the users' feelings, thoughts, behaviors, etc, to develop a much better understanding of their need and pain points, and how they could be addressed.
Empathy Map I used empathy maps to further capture the users' feelings, thoughts, behaviors, etc, to develop a much better understanding of their need and pain points, and how they could be addressed.
User Journey Map I prepared a future-state user jouney map to outline the journey of one of my users, Maxwell. The user journey map revealed the various ways in which the software I was designing would help the management team of the mall. This gave my team and I a clear picture of the key areas users experienced pain points and how the software I was designing could help them in the future.
User Journey Map I prepared a future-state user jouney map to outline the journey of one of my users, Maxwell. The user journey map revealed the various ways in which the software I was designing would help the management team of the mall. This gave my team and I a clear picture of the key areas users experienced pain points and how the software I was designing could help them in the future.
User Journey Map I prepared a future-state user jouney map to outline the journey of one of my users, Maxwell. The user journey map revealed the various ways in which the software I was designing would help the management team of the mall. This gave my team and I a clear picture of the key areas users experienced pain points and how the software I was designing could help them in the future.
Designing the Solution
Designing the Solution
Designing the Solution
Paper Wireframes I began by carrying out ideation exercises, through which I put together paper wireframes for my design.
Paper Wireframes I began by carrying out ideation exercises, through which I put together paper wireframes for my design.
Paper Wireframes I began by carrying out ideation exercises, through which I put together paper wireframes for my design.
Digital Wireframes After preparing paper wireframe, I design digital wireframes, which helped me focus on the form and functionality of the software.
Digital Wireframes After preparing paper wireframe, I design digital wireframes, which helped me focus on the form and functionality of the software.
Digital Wireframes After preparing paper wireframe, I design digital wireframes, which helped me focus on the form and functionality of the software.
Using the digital wireframes, I prepared a low fidelity prototype which was used during usability studies, to ensure that the features and functionalities required to enable the software to meet user needs are all available in the design, and are properly structured.
Using the digital wireframes, I prepared a low fidelity prototype which was used during usability studies, to ensure that the features and functionalities required to enable the software to meet user needs are all available in the design, and are properly structured.
Using the digital wireframes, I prepared a low fidelity prototype which was used during usability studies, to ensure that the features and functionalities required to enable the software to meet user needs are all available in the design, and are properly structured.
Usability Studies. After preparing a low fidelity protoype, I had usability study sessions with prospective users. This led to a few key findings that were key in making future design decisions. Findings 1. Users want the software to track payments automatically. 2. Users want to be nitified of key events by the software. 3. Users want indepth analytics.
Usability Studies. After preparing a low fidelity protoype, I had usability study sessions with prospective users. This led to a few key findings that were key in making future design decisions. Findings 1. Users want the software to track payments automatically. 2. Users want to be nitified of key events by the software. 3. Users want indepth analytics.
Usability Studies. After preparing a low fidelity protoype, I had usability study sessions with prospective users. This led to a few key findings that were key in making future design decisions. Findings 1. Users want the software to track payments automatically. 2. Users want to be nitified of key events by the software. 3. Users want indepth analytics.
High Fidelity Mockups
High Fidelity Mockups
High Fidelity Mockups
I prepared high fidelity designs after I had considered all form and functionality requirements for the software at previous stages of my research and design process. I prioritized designing an intuititive and user friendly interface at this stage. I also ensured that the interface was simple and easy to navigate, and my users could use the software with little to no training. Below are a few high fidelity designs for the property management software I designed for Takoradi mall Limited.
I prepared high fidelity designs after I had considered all form and functionality requirements for the software at previous stages of my research and design process. I prioritized designing an intuititive and user friendly interface at this stage. I also ensured that the interface was simple and easy to navigate, and my users could use the software with little to no training. Below are a few high fidelity designs for the property management software I designed for Takoradi mall Limited.
I prepared high fidelity designs after I had considered all form and functionality requirements for the software at previous stages of my research and design process. I prioritized designing an intuititive and user friendly interface at this stage. I also ensured that the interface was simple and easy to navigate, and my users could use the software with little to no training. Below are a few high fidelity designs for the property management software I designed for Takoradi mall Limited.
High Fidelity Protoytpe Finally, I prepared a high fidelity prototypes, which I used to present a clean, complete flow for the software, with all features and functionalities.
High Fidelity Protoytpe Finally, I prepared a high fidelity prototypes, which I used to present a clean, complete flow for the software, with all features and functionalities.
High Fidelity Protoytpe Finally, I prepared a high fidelity prototypes, which I used to present a clean, complete flow for the software, with all features and functionalities.
Accessibility considerations 1. Make images accessible for screen readers by adding alternative text, thus users with visual impairments can have access to the content. 2. Make charts simple for easy reading and understanding. 3. Used descriptive text to make it easy for users to understand the features in the software and what they do.
Going foward
Going foward
Going foward
Takeaways Impact The software make the work of the management team at Takoradi Mall Limited easy, as it automates their tracking of rent, utility, and maintenance payments, while also giving them a centralized system for managing their clients' data, and gives them indepth analytics to help them gain operational insights. What I learnt While doing research for this software, I learnt that users like intuitive interfaces that require little to no training to use. Users also value notifications a lot, because it helps them in tracking their activities, while reducing oversights.
Next Steps 1. Design a resposive tablet and mobile view of the software 2. Conduct more research to identify any new areas of need.
Want to work
Want to work
Thanks for cheking out my case study.
Thanks for cheking out my case study.
Thanks for cheking out my case study.
I specialize in creating exceptional digital products that lead to great experiences for users and help my clients and organizations achieve their business goals.
Thank you for viewing Daniel Selorm Ocloo's Portfolio
I specialize in creating exceptional digital products that lead to great experiences for users and help my clients and organizations achieve their business goals.
Thank you for viewing Daniel Selorm Ocloo's Portfolio
I specialize in creating exceptional digital products that lead to great experiences for users and help my clients and organizations achieve their business goals.
Thank you for viewing Daniel Selorm Ocloo's Portfolio